下面是范文网小编分享的客栈前台岗位职责3篇(客栈前台岗位职责是什么)，供大家参阅。
客栈前台岗位职责1
岗位职责：
1、按照管家的安排认真做好客房内桌椅、床铺、洗手间及过道卫生，并将出现问题的房间和设备知
会前台做好记录等待维修；
2、认真检查退房后的消费品，并及时知会前台做好入账工作；
3、配备好各种用品，确保正常营业使用。
4、对待宾客应主动、热情、礼貌、耐心、周到，使顾客有宾至如归之感；
5、运用礼貌语言，为客人提供最佳服务，6、善于向顾客介绍和推销客栈内的餐饮及特色菜点和其它服务项目；
5、配合管家工作，服从管家工作安排，团结及善于帮助同事工作；
6、积极参加培训，不断提高服务技能。
任职资格：
1、年龄18-45岁，身体健康，女性身高1、58m以上、男性身高1、70以上；
2、品行端正，能吃苦耐劳，初中以上文化程度。
客栈前台岗位职责2
1、Good afternoon/morning , sir/Ms..Welcome to our I help you ? 2、Have you made a reservation?(你有预订过吗？)3、How long do you want to stay?(你在这里住多久？)4、May I have your name please ? 5、Can you spell that ,please?(麻烦拼出你的名字)6、Just a moment.(等一会儿)7、May I see your paport , please ?(能看一下你的护照吗)8、OK,everything is in here is your room number is…(现在一切都安排好了，这是你的房门钥匙，你的房号是。。。)9、I hope you enjoy yours stay with us.(希望你在这里住得开心)10、Check in(登记入住)
Check out(离店结算)11、The current rate is … yuan per night.(现在的房费是…元一天)12、Single room(单人房)Double room(双人房)13、What kind of room do you want to book ? A single or a double room ?(你想预订哪种房呢？单人间还是双人间？)14、The room rate is 288 yuan per day and The deposit is 100 yuan, so , the total is 388 Yuan.(房费每天是288元，订金100元，所以一共要收取你现金388元。)15、Can you show the deposit receipt.(可以出示一下你的押金条吗？)16、Can I have your name and room number, please ?(请让我知道你的名字和房号。)17、May I have your room key, please ?(麻烦归还房钥匙)18、Over here , please./The way please.(这边请)19、Come up with me.(请跟着我走)20、Are you checking out ?(你要退房吗?)21、I am very sorry for the inconvenience.(很抱歉造成您的不便。)22、The room have been all booked up.(所有房间都已经订满了。)23、Have a nice day.(祝你有美好的一天。)24、如果听不到客人说什么，你可以：Can you repeat that , please ?(请您重复一遍可以吗？)25、cash payment(现付)prepayment（预付）客房用品英文一览表：住宿篇1 前台：
Company 陪伴，同伴 single room 单人房 double room 双人房 intend 想要，打算
party（参加共同活动的）一批，一组，一组人 date 日期，日子 kind 种，类 bath 浴室 shower 淋浴 suite（一套）房间 deluxe 豪华的available 可用的，合用的，可得到的，可到达的 fully 完全地，彻底地 name 名字，姓，姓名，名称 addre 地址
the phone number 电话号码 be able to 能，会
guarantee 保证，担保，包，管 occupancy 占有，占用 peak 最高的，高峰的 arrival 到来，到达
departure 启程，离开，出发 book 预定，定 hotel 旅馆 offer 提出，提供 discount 折扣 vacancy 空，空房间 solid 全部地 be full up 全满 include 包括，包含 major 较大范围的，主要的 international 国际的，世界的 provide with 提供 mini-bar 小冰柜 sort 种类，类别 price 价格，价钱 dollar 美元 service 服务，服侍 of course 当然 rate 价格，费用 tax extra 另加税金 look forward to 期待，希望 receive 接待，接见，欢迎 guest 旅客，宿客 welcome to 欢迎到来 bellboy 行李员，旅客服务员
客房用品英文一览表：trash can垃圾桶
socket插座、sheet床单、clothesline晾衣绳 quilt被子 receiver接收器 switch开关 guilt cover被套 laundry form洗衣单 mirror镜子 pillow枕头
baggage rack行李架 closet衣柜 pillowcase枕套 plug插头
Clothes hanger衣架 facial tiues纸巾 facial tiues box纸巾盒 telephone电话 note便签 mattre床垫 shampoo洗发液 slippers拖鞋 bedside table床头柜 foam bath沐浴液 air conditioner空调 desk书桌 bathroom浴室 desk lamp台灯 toilet卫生间 drawer抽屉 washbowl洗脸盆 watering can水壶
hotel services guide饭店服务指南 water tap水龙头 remote controller遥控器 button按钮 tooth brush牙刷 power电源 tooth paste牙膏 mineral water矿泉水 hair dryer吹风机 soap香皂 curtain窗帘 comb梳子 window窗户 magazine杂志 network cable网线 gla cup玻璃杯 ashtray烟缸 stool马桶 toilet paper手纸 light bulb电灯泡 chair椅子 towel毛巾 refrigerator冰箱 bath towel浴巾 beer啤酒
26、前台接待常用英语
（一）在正式的英语表现里，疑问基本句型可分为下列四种： I ~ you ~ you ~ I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。1．自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名
May I have your check-out time, please? 请问您什么时候结帐离开？
May I see your paport, please? 请让我看一下您的护照好吗？
May I know your nationality, please? 请问您的国籍是什么？
2．麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗？
Could you write that down, please? 请您写下来好吗？
Could you draft the fax, please? 请您写下传真的草稿好吗？
Could you hold the line, please? 请不要挂电话好吗？
3．询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee? 请问您要喝茶还是咖啡？ Would you like to take a taxi? 请问您要搭计程车吗？
Would you mind sitting here? 请问您介意坐在这里吗？
** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。When would you like to visit Guilin? 请问您想要何时参观桂林？
When would you like to have lunch? 请问您想在哪里用餐？
What time would you like to eat? 请问您想何时用餐？
Who would you like to contact? 请问您想和谁联络？
Which kind of room would you prefer? 请问您喜欢哪一种房间？
how would you like to settle your bill? 请问您的账单如何处理？
how long would you like to stay? 请问您要逗留多久？
how many tickets would you like to buy? 请问您要买几张票？
4．在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~? Shall I draw the curtains? 请问需要我把窗帘拉上吗？ Shall I draw you a map? 请问要我为您画一张地图吗？
shall I make the reservation for you? 请问要我为您安排预约吗？（二）招呼语
good morning.(用于中午以前)Good afternoon.(用于中午至下午六点以前)Good evening.(用于下午六点过后)在这些招呼语的后面接句子，例如：
good morning, you checking-out? 早上好，先生，请问您要退房吗？
good afternoon, to FOSHAN Electrcical Hotel.中午好，先生，欢迎光临佛山电子宾馆 Good evening, I help you? 晚上好，小姐，请问我能为您服务吗？
后面也可以接上自己酒店名称、部门名称，如：
good morning, is the Front I help you? 早上好，先生。这里是服务台，请问您需要服务吗？（三）回答 1.一般性的回答 I see, sir.我明白了，先生。Certainly, sir.好的，先生。
2.请对方再等一会儿 Just a moment, please.请稍等。
thank you for waiting.您久等了，先生。
I am very sorry to have kept you waiting.很抱歉让您久等了。
Could you wait a little longer, please? 请您稍候好吗？
3.要麻烦客人或是拒绝客人的要求时 拒绝客人时，不要一口回绝说“No.”，要委婉一些。I am afraid I can’t do that.不好意思，我恐怕没办法那样做。
Excuse me, let me pa.不好意思，先生，麻烦让我过一下。
4.道歉
如果是自己的错就说“I am sorry.”;如果是公司的错，就说：“We are sorry.”。I am very sorry for the delay.很抱歉延误了时间
I am very sorry for the inconvenience.很抱歉造成您的不便。
I would like to apologize for the mistake.为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答 You are welcome 不客气。
thank you, sir.谢谢您，先生。
thank you very much.非常感谢您。
6.交给客人某些东西时，可以说 Here you are.您要的东西在这里。
here is your room key.这是您的房间钥匙。
here it is.这是您的东西。
7．当客人准备离开时，可以说： Have a nice day.祝您有美好的一天。
please enjoy your stay 祝您住宿愉快。
We hope to see you again soon.希望不久能再次见到您。
thank you for staying with us.谢谢光临。
8．当客人的英语难以理解时
面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。Pardon? 对不起？
pardon me? 对不起？
I beg your pardon? 对不起请再说一遍好吗？
Could you repeat that, please? 请您重复一遍好吗？
若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如： Excuse me, you mean you lost your room key？ 不好意思，先生，您是说您丢了房间的钥匙？
27、下面有三组关于入住，退房，预定的对话： 一、Check in : Good afternoon , to our I help you ? G: booked a room one week : May I have your name please , sir ? G: John : Just a moment , I look through out , We do have a reservation for you , city view single room with ’ve paid 2000 Yuan RMB as a that correct ? G: That’s : Would you please fill in this registration card , sir ? G: you think I’ve filled in everything : Let me see …Name , addre, nationality, forwarding addre , paport number , signature and date of , here , forget to fill in the date of I fill it in for you ? You are leaving on… G: October :
May I see your paport , please ? Thank you , everything is in here is your room number is ’s on the 11th floor and your room rate is 500 RMB per is your key card with all the information on your booking, the hotel services and the hotel rules and regulations on make sure that you have it with you all the need to show it when you sign for your meals and drinks in the restaurants and the : Yes, I’ll keep it with care , thank :
I hope you enjoy yours stay with : Good afternoon, I help you? G: Good afternoon, I want a single room, : Have you made a reservation? G: No, I haven’: How long do you want to stay? G: Three : I’ll see what we have, , can offer you a room on the eight : : May I see your paport? G: Of you : Thank you fill in this form, please? G: it : Thank you, Here is your ’s Room 808 on the eight : Thank you very night.二、Check out : Good I help you? G: would like to check I have my ? C: Certainly, sir, May I know your name and your room number, please ? G: Dennis black, Room : All is your bill, total is 1800 : The figure seems : How would you like to pay, , in cash or by credit card ? G: In is the : Thank you, a moment, please , I’ll write out a receipt for ．C: Good I help you? G: Yes, I’d like to check out : Can I have your name and room number, please ? G: John smith, room : May I have your room key, please ? G: you : Just a moment, please….. is your you like to check it ? G: I’m ’s the 20 Yuan for ? C: That’s for the drinks you ordered from your : I : How would you like to make payment , ? G: I’d like to pay in : That’ll be 2180 : Here you : Here’s your change and receipt ， , I’ll send a bellman up to get your : Thank : You are welcome , Good-bye.三、Reservation : Good is room I help you ? G: Yes , I’d like to book a room , : Fine , For which date ? G: For : For how many nights ? G: Two : A single room or a double room ? G: A double : Could you give me your name , please ? G: : May I have your telephone number , please ? G: 021- C: What time do you expect to arrive , sir ? G: At about : Fine , Cook , a double room for and : That is : Good-bye and we are looking forward to seeing : Good I help you ? G: I’d like to make a : When for ? G: For : For how long ? G: About a : Could you hold the line , please ? I’ll check….Thank you for waiting , ’m afraid our hotel is fully booked on those : That’s all : We’re very sorry , hope you understand
the blue sky and white clouds, this is our memory of the beautiful sky, and childhood we rarely see such a beautiful "Heaven".Especially in cities or industrial areas, all smoke, shadow, really it, you can't help but sigh: "fresh, crisp, clean air, and what has happened to you? give air to cure" disease ".We do have a lot to most important thing is to try to reduce the emiions of not to burn gasification and liquefaction are effective ways to turn coal into clean a lot of ash and sulfur in fuel aqueous proceing for generated by absorption, Catalysis and adsorption, condensation and other methods, recycling, proceing, legalizing gambling ran into the atmosphere of pollutants, should also try to reduce their must strengthen the greening of the more trees, and create more parks and the perspective of combating global warming, control the growth of greenhouse gases, especially carbon dioxide, you should try to use natural gas for you can cancel a one small chimney, central heating or the implementation of the joint production of power supply, heat supply, you can save fuel and reduce carbon dioxide , the development and utilization of new, clean energy is the fundamental way to reduce air as nuclear, solar, wind, bioma, geothermal energy is clean, abundant, great development pollution is caused by human activity, and finally resolved by the man himself,but time waits for no 'd better firm action from now on, to take measures to purify the atmosphere and sky!
We give air to cure "disease".
客栈前台岗位职责3
当天到达及离店房客名单，最大限度地销售即时客房；
5．检查负责本部门的安全、消防工作，负责安排重点宾客的接待工作和重要留言的落实、检查；
6．督导迎送服务，贯彻执行服务程序，督导问讯应接服务的进行，满足客人合理的要求；
7．参与前厅接待工作，有效地解决客人投诉和本部门的有关问题，搞好与有关部门的协调及联系；
8．制定并组织实施培训计划，正确地评估下属工作，做好工作日记；
9．负责对部属员工的考核工作；
10．与大堂副经理和收银处保持密切的关系。
2酒店前台主管岗位职责
1.对前厅部经理负责，负责总台接待班组的日常管理工作。
2.参加前厅部例会，并反映工作中的问题。
3.完全熟知酒店一切规章制度、政策-
和程序，并保证在本部门得以实施。
4.与本班组同事和前厅部其他同事保持良好的工作关系。
5.负责总台员工的工作安排，检查、督促员工严格按照工作规范和质量要求实现优质服务。
6.负责组织对接待员工的在职培训，使其达到酒店的要求。
7.确保接待员工个人卫生标准和仪表仪容达到酒店各方面的要求。
8.检查出勤情况，编制本班组员工排班表，合理安排当班人员。
9.补充、领取本部门各种工作所需的文具、报表、及其它物品。
10.检查和确保本部门的设备、器材正常运转。
11.完全熟知酒店电脑系统的操作程序，以保证属下员工都能熟练操作运用。前台岗位职责
12.确保员工提供礼貌、专业的服务。
13.及时了解酒店的客房状况、来客流量及主要客人的抵离时间，并做相应-的安排，合理的排房。
14.高峰期协助接待员办理登记入注结帐离店手续。
15.严格控制、管理、检查客房钥匙的制作，防止出现任何错误。
16.检查所有宾客的留言，并确保宾客及时收到所有留言。
17.确保宾客的邮件/传真等得到妥善处理。
18.执行、完成其它需完成工作。
3酒店前台主管岗位职责
1、参加每日早例会，开会前检查收银仪容仪表，下达经理交代的工作内容。
2、分配收银员工作，保证前台对客服务人手，检查各类单据及租用物品的准备情况。
3、查本月的订房情况有无超过10间以上的团队用房，如有要安排收银做好分配团队用房的各项准备，做好留房与交接
4、每晚00:00前检查当日退房报表及结算单据，开过的单据填写与电脑信-
息录入是否准确。
5、检查当日进店团队的安排情况，房卡制作情况，检查预订单是否有特殊要求，并落实。
6、了解、记录次日进店团队的安排情况，检查预订单是否有特殊要求，并做好交接。
7、检查大厅及公共卫生间卫生并对PA工作进行提示与指导
8、中午12:00与下午14:00及时督促前台催交房费，做好因房费不足挂单房的处理工作。
9、查看当天入住率报表，招待房需清除详情，确认客人入住情况。
10、随时检查前台工作区域卫生、物品及吧凳摆放是否整齐
11、督导检查当班收银员工作，及时给予指导。
12、员餐时间安排收银员分批就餐.，前台必须保证2人值岗，用餐时间不得超过20分钟
13、查看收银员交接记录，落实上-
一班有无未完成的工作内容。
14、随时抽查收银员的仪容仪表、站姿、礼仪、礼貌用语，并及时提示
15、入住高峰期在前厅做好接待工作。
16、检查当班收银开过的单据填写与电脑信息录入是否准确。
17、熟记常住客姓名，努力提供针对性服务。
18、随时查看监控有无可疑人物或事情出现，及时上报
19、报警器响时，及时查看时那个房间，通知客房主管到房间内查看详情，经查看如未发生事故，则按消音键即可
20、检查开关灯是否及时，控制空调开启时间
21、每日退房征求客人意见记录在宾客意见本上
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